Support
Stuck, found a broken puzzle, or just want to say hi? Here's how to reach us.
Something wrong with a puzzle?
Tap the flag at the top right of the puzzle, pick what's wrong and add a note if you like. It reaches us as soon as you're online. We read every report, and fix or retire the puzzles that don't work.
Contact us
Email [email protected]. We read everything and usually reply within a few days.
Please tell us your iPhone model and the app version. If you're asking about your data, include your Player code too. Menu → About shows both.
Common questions
Does Puzy work without signal?
Yes. The app keeps a stack of puzzles on your phone, and anything you play offline counts toward your Streak and uploads when you're back online.
Will my Streak and Rating move to a new phone?
Yes, if the new phone uses the same Apple Account with iCloud Keychain turned on. Puzy finds your progress there and brings it back.
How do I turn off the buzzes or sounds?
Menu → Settings → Haptics or Sound. The silent switch also mutes the sounds.
How does my Streak work?
Solve at least one puzzle on a day, and the day counts. Days follow your phone's local midnight.
Can I get my data, or have it deleted?
Yes: email us with your Player code (Menu → About, then Copy). Our Privacy Policy lists what the app sends and why.